Refund policy
Returns & Refunds Policy
Thank you for shopping with Buildepot. We take pride in offering premium bathroom products and are committed to your satisfaction. Please read this Returns & Refunds Policy carefully before making a purchase.
Eligibility for Returns
To be eligible for a return, all of the following conditions must be met:
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The item must be uninstalled and unused.
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The item must be in its original packaging, including all accessories, hardware, and documentation.
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A return request must be submitted within 30 days of the delivery date.
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Proof of purchase, such as an order number or receipt, must be provided.
Non-Returnable Items
The following items are considered final sale and are not eligible for return or refund:
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Custom-made or special-order items, including non-standard sizes, finishes, or configurations.
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Items that have been installed or used.
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Items damaged due to misuse, improper installation, or negligence.
How to Return an Item
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Contact our customer service team within 30 days of delivery and provide your order number and reason for return.
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Once your request is approved, we will provide a return authorization number and return shipping address.
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Pack the item securely and return it at your expense. Return shipping costs are the responsibility of the buyer.
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Once the returned item is received and inspected, your refund will be processed within 5–7 business days.
Damaged or Defective Items
If your item arrives damaged or defective, please take photos of the damage within 48 hours of delivery and contact us immediately. Once verified, we will cover the return shipping cost and prioritize a replacement or full refund.
Refunds
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Refunds will be issued to the original payment method.
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Please allow 5–7 business days for processing. Your bank or payment provider may require additional time for the funds to appear.
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Original shipping charges are non-refundable.
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Duties and import taxes are non-refundable. Please consult your local customs authority for details.