Shipping policy

Shipping Policy

Thank you for shopping with Buildepot. Please read our Shipping Policy carefully before placing your order.

Order Processing

All orders are processed within 2–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Origin

All orders are fulfilled and shipped from our U.S. warehouse.

Delivery Times

Standard delivery typically takes 7–14 business days from the shipment date. Delivery times may vary based on your location and carrier availability. Remote or rural areas may require additional transit time.

Please note that delivery times are estimates and are not guaranteed. Buildepot is not responsible for delays caused by carrier issues, weather, or other circumstances beyond our control.

Shipping Fees

  • Orders over $400 qualify for free shipping.

  • For orders below $400, shipping costs will be calculated at checkout based on the order’s weight, dimensions, and delivery location.

Large-Item Delivery

Due to the size and weight of some products, such as freestanding bathtubs, they may be delivered by freight service.

Delivery is curbside or threshold delivery only. The carrier will deliver the item to your doorstep or garage, but is not responsible for moving it inside your home or upstairs.

We strongly recommend that you inspect the item carefully before signing for delivery. If you notice any damage, please take photos and report it within 48 hours of delivery.

Order Tracking

Once your order has shipped, you will receive a tracking number by email. Please allow up to 24 hours for tracking information to update in the carrier’s system.

Damaged Shipments

If your item arrives damaged:

  1. Take photos of the damage immediately.

  2. Note the damage on the carrier’s delivery receipt before signing.

  3. Contact us within 48 hours of delivery.

Failure to report damage within 48 hours may affect your eligibility for a replacement or refund.

Undeliverable Packages

If a package is returned due to an incorrect address provided by the customer, refused delivery, or unsuccessful delivery attempts, the customer will be responsible for any reshipping costs.

Contact Us

For any shipping-related questions, please contact our customer service team through our website.